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Frequently Asked Questions

Quick answers to our most common questions. Still curious? Contact us.

Frequently Asked Questions

Find answers to common questions about our delicious baked goods and services.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times vary by location.

Can I track my order?

Absolutely! You'll receive a tracking number via email once your order ships.

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How should I store my baked goods?

Store in a cool, dry place in an airtight container. Most items stay fresh for 3-5 days.

Can I freeze your products?

Yes! Most of our baked goods freeze well for up to 3 months when properly wrapped.

Do you offer custom flavors?

We offer several custom options for special orders. Contact us to discuss your needs.

Bake Guide

Do you have gluten-free options?

Yes! We offer a variety of gluten-free baked goods. All items are clearly labeled.

What about nut allergies?

We take allergies seriously. Our facility processes nuts, but we have strict protocols for allergen-free items.

Do you use organic ingredients?

We use organic ingredients whenever possible and source locally when available.

Do you offer wholesale pricing?

Yes! We offer competitive wholesale pricing for bulk orders. Minimum order quantities apply.

Can you cater events?

Absolutely! We cater weddings, corporate events, and special occasions. Contact us for a custom quote.

How far in advance should I order?

For large orders and catering, we recommend placing orders at least 1-2 weeks in advance.

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What is your return policy?

Due to the perishable nature of our products, we don't accept returns. However, we guarantee satisfaction.

What if my order arrives damaged?

Contact us immediately with photos. We'll replace damaged items or provide a full refund.

Can I cancel my order?

Orders can be cancelled within 2 hours of placement, before they enter production.

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