Frequently Asked Questions

All orders can be placed directly through our Order Now page. Pretzels are sold in batches of six.

We currently ship within Los Angeles County. We plan to expand to the rest of California soon, followed by nationwide shipping across the continental U.S.

Pretzels are shipped unbaked and frozen in vacuum-sealed packaging to maintain peak freshness. Each order is carefully packed with insulated materials and cold packs to ensure quality and food safety during transit.

Each pretzel is hand-crafted, vacuum-sealed, and flash-frozen within hours of production to lock in flavor and texture. We use insulated packaging and cold packs to keep them at optimal temperature from our kitchen to your door.

Orders are typically processed within 1–2 business days and delivered within 2–5 business days, depending on your location in LA County.

Yes. Once your order ships, you’ll receive a tracking number via email so you can follow it all the way to your door.

Not at this time. All orders are shipped directly from our kitchen to ensure consistent quality and safe handling.

Shipping is calculated at checkout. Free shipping is available once your order reaches the minimum threshold.

No. Pretzels are shipped unbaked and frozen, designed to be baked fresh at home, in your restaurant, pub, or event space. This ensures the perfect golden crust, chewy interior, and authentic Bavarian texture every time.

We include a simple bake guide with every order. You can also visit our Bake Guide page anytime for full instructions.

Yes. If you don’t bake them right away, store them in the freezer. Pretzels can be baked directly from frozen — thawing is encouraged but not required.

Not at this time. We use high-gluten bread flour to achieve the signature chew, deep flavor, and traditional character of our pretzels.

Our dips include Beer Cheese, Cinnamon Cream, and Za’atar Labneh — each available in Single and Share sizes.

Yes. All of our pretzels are made with high-gluten wheat flour.

Yes. Butter is used in the dough recipe for all flavors, and additional dairy may be present in dips.

Yes. Our Za’atar pretzels and Za’atar Labneh dip contain sesame.

No. Because butter is included in the dough, our pretzels are not vegan.

No. We use only simple, high-quality ingredients, and pretzels are shipped fresh-frozen to preserve flavor and quality.

Yes. Use our Contact page and select “Wholesale” as your subject to get in touch about pricing, minimums, and partnerships.

Yes. We can bake fresh on-site for weddings, Oktoberfests, and private gatherings. Use our Contact page and select “Catering and Events” as your subject to discuss availability and details.

Because our products are perishable, all sales are final. If your order arrives damaged or incorrect, contact us and we’ll make it right.

You can find our Privacy Policy, Terms of Service, and Refund Policy at the bottom of this page.

Visit our Contact page and select the subject that best matches your inquiry — we’re happy to help.