Frequently Asked Questions

Orders can be placed directly through our website by selecting a pretzel flavor and batch size.

Each order is reviewed and scheduled before fulfillment to ensure quality and on-time delivery. For larger or custom requests, we recommend reaching out through our Contact Us page.

Online ordering is available for select local fulfillment.

At this time, we are not offering nationwide shipping. Our focus is on local orders, pop-ups, catering, and wholesale partnerships as we continue to grow.

You can find us at local pop-ups and events throughout Los Angeles, as well as through catering and wholesale partnerships.

Event dates and locations are shared on our website and social channels.

Yes. For catering and private events, pretzels are baked fresh and served ready-to-eat.

We cater weddings, corporate events, parties, and special occasions, with quantities and formats tailored to your needs. If on-site baking isn’t a fit for your event, we’re also happy to prepare and deliver freshly baked pretzels ready to serve.

All catering requests are handled through our Contact Us page so we can coordinate details, timing, and the best setup for your event.

Yes. For wholesale partners, pretzels are provided unbaked and frozen, vacuum-sealed to preserve freshness and quality.

This allows restaurants, bars, breweries, and retailers to bake and serve pretzels fresh on-site. If you’re interested, reach out through our Contact Us page with a few details about your business.

Yes. We plan to expand online ordering and fulfillment options as we scale production and logistics.

Not at this time.

We’re currently focused on maintaining consistent quality through scheduled fulfillment, on-site catering service, and wholesale partnerships. Local pickup is something we’re considering for the future.

Yes. All orders placed through our website are fulfilled as freshly baked pretzels.

For catering and private events, pretzels are baked fresh. We can bake on site during your event, or prepare and deliver freshly baked pretzels ready to serve if on site baking is not needed.

For wholesale partners only, pretzels are provided unbaked and frozen, allowing you to bake and serve them fresh at your location.

If you are specifically interested in ordering unbaked, frozen pretzels for home use, please reach out through our Contact Us page to discuss availability and options.

For wholesale orders, we include a simple bake guide with every order. You can also visit our Bake Guide page anytime for full instructions.

Yes. Baked pretzels can be frozen if not eaten right away. Once fully cooled, they should be wrapped or stored in an airtight container before freezing. For best quality, we recommend freezing baked pretzels for a short period, as texture and flavor can deteriorate over time or if they are not stored properly.

Some orders are provided unbaked and frozen, such as wholesale and select direct inquiries. These pretzels should remain frozen until ready to bake and can be baked directly from frozen, though thawing is encouraged for best results.

Not at this time. We use high-gluten bread flour to achieve the signature chew, deep flavor, and traditional character of our pretzels.

Our dips include GatDough's Beer Cheese, Olive Labne, and Cinnamon Cream. Availability may vary depending on order type and quantity.

Yes. All of our pretzels are made with high-gluten wheat flour.

Yes. Butter is used in the dough recipe for all flavors, and additional dairy may be present in dips.

Yes. Our Za’atar pretzels contain sesame.

No. Because butter is included in the dough, our pretzels are not vegan.

No. We use only simple, high-quality ingredients. Pretzels are baked fresh or frozen to preserve flavor and quality — never preservatives.

Yes. Use our Contact Us page and select “Wholesale” as your subject to get in touch about pricing, minimums, and partnerships.

Yes. We bake fresh on-site for weddings, private events, and festivals. If on-site baking is not preferred or not feasible, we are also happy to deliver pretzels baked fresh ahead of time and ready to serve.

Use our Contact Us page and select “Catering and Events” to discuss availability, service style, and event details.

Because our products are perishable, all sales are final. If your order arrives damaged or incorrect, contact us and we’ll make it right.

You can find our Privacy Policy, Terms of Service, and Refund Policy at the bottom of this page.

Visit our Contact US page and select the subject that best matches your inquiry — we’re happy to help.